Technical Support Engineer at BETSOL - Part-time Job

BETSOL, a cloud-first digital transformation and data management company, is seeking a Technical Support Engineer for its Bengaluru, Karnataka location. This part-time position involves conducting audits and sharing completed reports with customers and internal teams within 24 hours post-inspection.

Company Overview

BETSOL is a renowned provider of products and IT services to enterprises in over 40 countries. The company specializes in cloud-first digital transformation and data management solutions, maintaining a net promoter score that is twice the industry average. BETSOL's product line includes Zmanda, an open-source backup and recovery solution, and Rebit, an award-winning PC backup software. The company is committed to operational excellence and innovation, holding several engineering patents and industry awards. Learn more about BETSOL.

Job Details

  • Job Title: Technical Support Engineer
  • Company: BETSOL
  • Location: Bengaluru, Karnataka
  • Job Type: Part-time

Job Description

The Technical Support Engineer will be responsible for conducting audits and sharing completed reports with customers and internal teams within 24 hours post-inspection. This role requires a strong understanding of technical support processes, excellent communication skills, and the ability to work efficiently under tight deadlines.

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Key Responsibilities

  • Conducting thorough audits of systems and processes.
  • Preparing detailed reports based on audit findings.
  • Sharing completed reports with customers and internal teams within 24 hours post-inspection.
  • Collaborating with internal teams to address any issues identified during audits.
  • Maintaining accurate records of audits and reports.

Eligibility Criteria

Requirement Details
Education Bachelor's degree in Computer Science, Information Technology, or a related field.
Experience 1-3 years in technical support or a similar role.
Skills Strong analytical and problem-solving abilities; excellent communication skills; proficiency in technical documentation.
Technical Proficiency Familiarity with audit processes and reporting tools.
Certifications Relevant certifications in technical support or auditing are a plus.

Key Benefits

  • Flexible part-time work schedule.
  • Opportunity to work with a leading company in digital transformation and data management.
  • Exposure to diverse technologies and industries.
  • Professional development and growth opportunities.
  • Collaborative and innovative work environment.

How to Apply

Interested candidates can apply through the BETSOL Careers Portal. Follow these steps:

  1. Visit the official BETSOL careers page: BETSOL Careers
  2. Search for Technical Support Engineer (Bengaluru, Karnataka).
  3. Click Apply Now and fill in the application form.
  4. Upload your resume and cover letter.
  5. Submit your application and await further communication from the HR department.

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Application Deadline: Rolling applications (apply as soon as possible).

Interview Process

Stage Details
Application Online submission via BETSOL careers page.
Screening HR review and initial phone interview.
Technical Assessment Evaluation of technical skills relevant to the role.
Final Interview Virtual or in-person

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